Privacy Policy for DrB360

Effective Date: December 2, 2025

1. Introduction

Welcome to DrB360, your AI companion for mental health and addiction support. This Privacy Policy describes how DrB360 collects, uses, and shares your personal information when you use our website and services. We are committed to protecting your privacy and handling your data with care and transparency.

2. Information We Collect 

We collect information to provide and improve our services to you. This includes:

      • Personal Information You Provide Directly:
            • Account Information: When you create an account, we collect your name, email address, and any other information you provide.

            • Conversation Data: The content of your conversations with DrB360, including messages, topics discussed, and feedback you provide. Please be mindful that sensitive personal health information may be part of these conversations.

            • Usage Data: Information about how you interact with our service, such as pages viewed, features used, and the time and date of your interactions.

        • Automatically Collected Information:
              • Device and Usage Information: We collect information about the device you use to access DrB360, including IP address, browser type, operating system, and unique device identifiers.

              • Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our service and hold certain information. This may include session cookies and persistent cookies.

        3. How We Use Your Information

        We use the collected information for various purposes, including:

            • To provide, operate, and maintain our services.

            • To personalize your experience with DrB360.

            • To improve our AI model and service offerings.

            • To communicate with you, including sending you updates, security alerts, and support messages.

            • To monitor and analyze usage and trends to improve your experience.

            • To detect, prevent, and address technical issues and security incidents.

            • To enforce our terms and conditions and comply with legal obligations.

            • We use Google user data to:

            • Facilitate features you enable: For example, we use Google Calendar data to help you schedule and manage well-being activities or appointments directly within DrB360, if you choose to use this feature.

            • Enhance user experience: By integrating with Google Drive, we can allow you to securely save or access documents relevant to your mental health journey.

            • Improve service functionality: Analyzing anonymized patterns in your usage of Google-integrated features helps us refine and develop more relevant tools.

          4. How We Share Your Information

          We may share your information in the following situations:

              • With Service Providers: We may share your data with third-party vendors and service providers who perform services on our behalf (e.g., hosting, data analysis, AI model providers). These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.

              • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

              • Business Transfers: In connection with a merger, acquisition, or sale of assets, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

              • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

              • Aggregated or Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you.

              • Google User Data Sharing: We do not share your Google user data with any third parties, except as necessary to provide the services you have explicitly enabled (e.g., if you choose to sync your DrB360 appointments with Google Calendar, the event details will be shared with Google Calendar for that purpose). We will never sell your Google user data. Any sharing is strictly for the purpose of enhancing your experience within DrB360 and is always under your explicit control and consent.

            5. Data Retention

            We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Conversation data may be retained to improve the AI model, but will be anonymized or aggregated where possible to protect your privacy. Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

            We retain your personal data, including any Google user data, only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations.

            You have the right to request the deletion of your personal data at any time. To request deletion of your data, please contact us at info@drb360.com. Upon receiving your request, we will take reasonable steps to delete your data from our systems, subject to any legal retention requirements. If you connected your Google account, disconnecting it will also remove our access to your Google user data, and you can request the deletion of any previously accessed Google data through the same contact method.

            6. Data Security

            We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

            7. Your Privacy Rights

            Depending on your location, you may have the following rights regarding your personal data:

                • Access: The right to request copies of your personal data.

                • Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

                • Erasure: The right to request that we erase your personal data, under certain conditions.

                • Restriction of Processing: The right to request that we restrict the processing of your personal data, under certain conditions.

                • Object to Processing: The right to object to our processing of your personal data, under certain conditions.

                • Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

                • We implement industry-standard encryption, access controls, and regular security audits to protect your data from unauthorized access, disclosure, alteration, and destruction. All Google user data is stored and processed with the same level of security and care as other personal information.

              To exercise any of these rights, please contact us using the information below.

              8. Children’s Privacy

              Our service is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

              9. Changes to This Privacy Policy

              We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.